Refund and returns policy Siberian Wellness LLC

Effective Date: 06.01.2026

1. Overview
   We want you to be satisfied with your purchase. This Policy explains our return and refund process in a fair and transparent manner.
   This Refund and Returns Policy (the “Policy”) governs the return of products and the issuance of refunds for purchases made through us.siberianwellness.com (the “Website”) or through the Company’s Consultant network.
   This Policy is incorporated into and forms part of the Company’s Terms of Use and Consultant Agreement, where applicable.
2. Return Eligibility Period
   Customers may request a return or refund within thirty (30) days from the date of delivery.
   Requests submitted after this period may not be accepted, except where required by applicable law.
   The return eligibility period is disclosed to customers prior to purchase, including on the Website and at checkout, where applicable.
3. Conditions of Returned Products
   3.1 Unopened Products
   Products of proper quality must be returned:
   • unopened;
   • unused; and
   • in their original, undamaged packaging,
   • together with proof of purchase (such as an order number or receipt).
   3.2 Opened or Partially Used Products
   Opened or partially used products are not eligible for return, except where:
   • the product is defective; or
   • the product is of poor quality.
   The Company reserves the right to inspect and test returned products to verify the claimed defect or quality issue.
   The Company also reserves the right to assess the condition of returned products before approving a refund.
4. Acceptable Reasons for Return
   Returns may be accepted for the following reasons:
   • customer dissatisfaction (for unopened products only);
   • product damaged during shipping;
   • incorrect product received; and
   • product defect or quality issues.
   Customers are required to provide a reason for the return request.
5. Return Authorization Process
   All returns must be authorized in advance by the Company.
   To request authorization, customers must contact customer support via: call-centre@sibvaleo.com
   The request must include:
   • order number or proof of purchase;
   • description of the reason for return; and
   • where applicable, photographic evidence.
   The Company will provide return instructions and the appropriate return address upon approval.
   Returns sent without prior authorization may be refused.
6. Return Shipping
   Return shipping costs are allocated as follows:
   Company responsibility: where the return is due to a defective product, damage during shipping, or incorrect item shipped.
   Customer responsibility: where the return is due to customer dissatisfaction or buyer’s remorse.
   The Company does not provide prepaid return shipping labels.
7. Refund Methods
   Refunds may be issued in one of the following forms:
   • refund to the original payment method;
   • store credit; or
   • replacement product (for defective items, at the customer’s election, where applicable).
   Shipping charges are non-refundable, except where the return is due to Company error, defective products, or damage during shipping.
8. Refund Processing Time
   Once a returned product is received and inspected, refunds will typically be processed within five (5) to ten (10) business days.
   Processing times may vary depending on the payment provider.
9. Damaged, Defective, or Incorrect Products
   If a product arrives damaged, defective, or incorrect, customers must contact customer support within fourteen (14) days of delivery.
   The request must include:
   • order number;
   • description of the issue; and
   • photographic evidence supporting the claim.
   Failure to report such issues within the specified timeframe may result in denial of the claim.
10. Non-Returnable Items
    The following items are not eligible for return:
    • opened or partially used products (unless defective);
    • clearance or sale items marked as final sale;
    • gift cards; and
    • business tools, marketing materials, or brand literature.
11. Promotional and Bundle Purchases
    Where products are purchased as part of a promotion, bundle, or discounted package, the entire bundle must be returned in order to qualify for a refund.
    Partial returns of bundled items are not permitted; however, the Company may, in its sole discretion, accept partial returns. In such cases, the return will not qualify for a full refund based on the promotional or bundled pricing, and the refund amount may be adjusted accordingly.
12. Chargebacks
    Customers are strongly encouraged to contact customer support to resolve any issues prior to initiating a chargeback.
    Initiating a chargeback without first attempting to resolve the issue through customer support may be considered abusive and may result in suspension or termination of the customer’s or Consultant’s account, as well as denial of future refunds or return requests. The Company reserves the right to:
    • investigate disputed transactions; and
    • take appropriate action in response to fraudulent, unwarranted, or excessive chargebacks.
13. Consultants (MLM-Specific Provisions)
    13.1 Separate Policy Framework
    Consultants are subject to additional policies and procedures governing returns and refunds.
    13.2 Commission Adjustments
    Where a product is returned or a refund is issued:
    • any commissions or bonuses paid to the purchasing Consultant or their upline may be reversed; and
    • such amounts may be deducted from future commission payments.
    This measure is intended to preserve the integrity of the Company’s compensation structure.
    13.3 Inventory Buyback Upon Termination
    Upon termination of a Consultant’s participation (whether voluntary or involuntary), and subject to the terms of the Consultant Agreement, the Company will repurchase:
    • currently marketable, resalable inventory; and
    • sales aids, promotional materials, and business support materials purchased by the Consultant within the preceding twelve (12) months.
    The Company will repurchase such inventory at not less than ninety percent (90%) of the Consultant’s original net cost, less any commissions, bonuses, or incentives previously paid on those specific items.
    Repurchase is subject to:
    • verification that the products are unopened, unused, and in resalable condition;
    • compliance with this Policy and the Consultant Agreement; and
    • submission of a written termination notice and return request by the Consultant.
    The Company will provide return instructions and processing details upon receipt and review of the Consultant’s request.
    This policy is implemented in accordance with applicable U.S. state laws and regulatory guidance, including requirements relating to inventory repurchase in direct selling programs.
14. FTC Cooling-Off Rule
    For sales made in person at a customer’s home, workplace, or temporary location (such as events, demonstrations, or hotel presentations), customers may have the right to cancel the transaction within three (3) business days for a full refund, in accordance with the Federal Trade Commission’s Cooling-Off Rule.
    This provision applies only to qualifying in-person transactions and does not apply to purchases made through the Website.
15. International Orders
    The Company does not accept returns from customers located outside the United States.
16. Abuse of Return Policy
    The Company reserves the right to:
    • refuse returns;
    • deny refunds; or
    • suspend or terminate customer or Consultant accounts
    where it determines, in its reasonable discretion, that the return policy is being abused, including through excessive, repetitive, or fraudulent return activity.
17. Contact Information
    Siberian Wellness LLC
    16192 Coastal Highway Lewes, Delaware 19958
    Email: call-centre@sibvaleo.com