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Frequently asked questions and answers
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FAQ
Contacts
How to Order
Shipping & Delivery Policy
Payment Policy
Frequently asked questions and answers
Legal information
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Refund and returns policy
Income disclosure statement
Purchase conditions
Consultant Standards and Statement of Policies and Procedures
Consultant Agreement
Loyalty Program
The Compensation Plan
Frequently asked questions and answers
Here you can find answers to the most frequently asked questions about the Company.
For your convenience, all questions are divided into sections.
About Terms
Terms and definitions
Company
Status
Point
Bonus
Sponsor
About Registration
Statuses
What to choose: To become a Consultant or a Privileged Client?
Registration methods
How do I register with the Company?
Registration cost
How much does the registration with the Company cost?
Completion of registration
How to complete the registration?
Login details
How to log into my Personal Account?
Password
How to reset the password?
Data verification
How to confirm my phone number and email address?
Creating a referral link
What is a referral link?
Sponsor
Who is a Sponsor and how to find him/her?
Family Registration Number
How do I merge the Registration Number with my husband/wife?
Termination of Registration Number
Can cashback be annulled and the Registration Number be terminated?
About Clients (Privileged Client)
Client Program
What are the terms and conditions of the Loyalty Club Program?
Participants of the Client Program
Who can become a member of Loyalty Club?
Why do I become a Client if I originally registered as a Consultant?
Cashback
What cashback do Privileged Clients get?
Status change
Can I become a Consultant if I have registered as a Privileged Client?
About Consultants
Advantages
What kind of benefits do Consultants have?
Cashback
What kind of cashback do Consultants get?
Payments
From what Rank can payments be received to the operational account?
How can a Consultant receive payments?
Status maintenance
How not to lose my Consultant status?
Incentive Programs
Which Programs are available for Consultants to participate in?
What are the benefits of participating in the Incentive Programs?
Rewards
How to get the rewards?
Online Sponsor
Who is an Online Sponsor and how to become one?
About Products
Production
How do we create our products?
Certification
Is the Company's production unit certified according to international standards?
Ingredients
Where can I find the information about the ingredients of Siberian Wellness products?
The Company produces products in capsules. What are they made of?
Research
Are any clinical trials of dietary supplements conducted?
Dietary supplements intake
Can I take Siberian Wellness products together with pharmaceuticals?
What can be done if there's an unexpected reaction to the dietary supplement?
Is it necessary to take dietary supplements with water? Can I add them to my soup, porridge, or second course?
How can I get a specialist's advice on developing a comprehensive program and intake course of dietary supplements?
Are there any contraindications to taking dietary supplements?
Purchase
Where can I purchase Siberian Wellness products?
Where can I find up-to-date prices and product availability information?
How to place an order for another country?
Payment
What are the Company's payment methods?
What part of the bonuses can I use to pay for goods?
About International Business
Countries
What countries is Siberian Wellness represented in?
Languages
What languages is information represented in across countries?
Registration
Do I need to re-register if I plan to operate in another country?
Registration methods
How do I register with the Company?
Business School Online
Is there access to training in other countries?
About Charity
The World Around You Foundation
The World Around You Foundation – what is it?
Where can I find the Foundation's projects?
Does the Foundation have a channel?
How do I make a donation?
